Coronavirus Update

The time has finally come where step 4 is being actioned as part of the governments roadmap out of lockdown on 19.07.21. We thought we would just post a little update to let you all know what this means if you are visiting the hotel this summer.

Face coverings/masks in any setting are no longer required to be worn and we will be implementing this around the hotel.  However should you feel you would like to wear one whist in the hotel you are more than welcome to keep doing so, this will not be discouraged. There are some busy periods in the hotel where you might feel more comfortable wearing one, eg breakfast service or check in, again you are more that welcome to do so.

We will be keeping our clear screen up at reception in the interest of safety for you and our staff and hand sanitizer will still be readily available throughout the hotel should you require it.

All restrictions regarding our bar service will also be lifted meaning it will no longer be table service only and ordering at the bar will be encouraged.  Should you still require table service however just advise our friendly team and we will happily oblige.

Unfortunately we will still not be offering dinner service here at the hotel due to the loss of our chef throughout lockdown. Guests are still more than welcome to order food into the hotel and eat in our Welland suite/lounge should they require. We will also be keeping our microwave station active in the boardroom should any guests want to use this.

If you have any questions or concerns about this update and what it means for your stay with us, then please feel free to contact our friendly reception team and we will do all we can to help you. We look forward to welcoming you for what looks like a more ‘normal’ summer this year.

Risk Assessment

Working safely in the hotel during Coronavirus (COVID-19)

Document Owner: Cley Hall Hotel

Description: This risk assessment details all control measures in place within the Cley Hall Hotel to ensure the risk of Covid-19 spreading to
staff or customers is as low as pracicably possible

Date of Assessment: 20 06 2020

Date of Review: 20 06 2021

COVID-19 Cleaning and Operational Policy 2020

The new measures we’ve introduced to keep you safe at the Cley Hall Hotel, we have always taken pride in the fact that we have some of the highest
cleaning standards in our industry. Our teams work incredibly hard to provide our guests with exceptionally clean accommodation using only best quality cleaning products.

During our closure under the COVID-19 restrictions, we have taken steps to raise these standards even higher. New, fully verified processes and procedures have been put in place to keep our guests and teams safe during these unprecedented times, and ensure that you feel as relaxed as possible when you stay with us. Our teams are happy to answer any questions you have but you may find the below information helpful before and during your stay.

Specialist cleaning procedures

Our housekeeping team are fully trained in all areas of sanitation and will undertake a deep clean of every room between each stay. In line with government guidelines, every surface is cleaned first with soapy water. Afterwards, they are cleaned with industry approved products.

New higher standards

In addition to the sanitation procedures detailed above, our teams will be wearing PPE, relevant to their task including face masks, gloves throughout their working day. We will also be undertaking temperature and symptom checks with each team member before their shift starts.

All areas are covered

In keeping with government guidelines, all linen/towels/bedding will be washed at 70°C+ to kill all known bacteria and viruses.

As part of each room clean, special attention will be given to hand contact surfaces including light switches, remote controls, taps, flush handles and toilet seats, door handles internal and external, hair dryers, iron and ironing boards, wardrobe and drawers handles, mini bar handle, kettle handle and lid, air conditioner controls, fan controls.

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