Terms & Conditions

This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

Introduction

Cley Hall is one of Spalding’s most historic hotels and has been transformed following a refurbishment. The Cley Hall Hotel is a unique 18th century boutique hotel full of character and history. A perfect place to stay whether you are visiting the area for business or for leisure purposes.

The hotel is situated alongside the river Welland.  Close to the town centre only a 4 minute walk from the main shops, restaurants and cafés. Although access to the centre for wheel chair uses would have to be by car as the river crossing is only accessed via a foot or road bridge. We have 24 bedrooms with 1 accessible bedroom located in the Coach House which is adjacent to the main hotel suitable for wheelchair users situated on the ground floor with step free access.  The en-suite bathroom of the accessible bedroom has a level entry shower with handrails fitted throughout e.g. Shower and toilet.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01775 725157 or email reception@cleyhall.com.

Pre-Arrival

For full details and maps of how to reach us please see the directions section of our website.

The nearest railway station is Spalding, which is 0.5 miles away (a 10-15 minute walk). Taxis are available at the station. If you require an accessible taxi this can be booked in advance, please contact the Hotel direct on 01775 725157 for details.

There is no direct bus to the Cley Hall Hotel although Call Connect Plus operate a service for disabled people, although strict conditions apply please call on 0845 234344 for information.

Our brochure and this Access Statement are available in larger print on request.

Car Parking and Arrival

There is parking on site which accommodates 18 cars alternatively the nearest car park has 100 parking spaces and is 100m/116yds from the main entrance. There is a charge of £2.00 all day until 6.00pm and is free between 6.00pm and 8.00am. There are clearly marked Blue Badge parking spaces which are available free of charge.

The car park surface at the side of the Hotel is tarmac whilst the parking at the front of the Hotel is shingle with a wide York stone path leading to the main entrance. Alternatively there is ramp access from the side car park for wheel chair users please contact the Hotel to gain entry as this door is locked and access is via a security system which is issued once registered at the Hotel. The door is manual 900mm and light to push open inwards. The car park is well lit at night which is on sensors.

There is a drop off point at the main entrance of the hotel, but with a dropped kerb. There are 2 steps leading to the main entrance. A portable ramp is also available. The main entrance door is manual, 900mm/35.5ins wide, heavy to push and opens inwards.

Porter service available 7am until 10pm but times may vary on quieter days.

Welcome Area

Reception is on the ground floor and has level access throughout. The floor surface throughout the lobby is marble. The area is evenly and well lit with overhead lighting and side lamps. There is a low level desk used for both check-in and check-out. A magnifying glass, pen and pad of paper are available on request. There is a choice of seating in the lounge area, which can be used as an alternative space for check-in. A familiarisation tour is available on request.

Bedrooms

There is 1 ground floor accessible bedroom located in the coach house adjacent to the main hotel

This can be reached via step free access from the side entrance through the bar lounge which is a carpeted area. This room provides specific facilities for guests with disabilities, these include:

Entry door is 900mm/35.5ins wide, light and easy to open.

Furniture can be easily removed or rearranged in the room if requested.

Twin or double is available as the bed is a pocket sprung zip and link bed. A sofa bed for use by a

personal assistant/carer or friend/family member is available in the room the room  the room does not have an adjoining room.  There is a transfer space of at least 1200mm/47ins on one side of the bed.

The height of the beds from the floor to the top of the mattress is 450mm/17.7ins.

Rooms are bright and evenly lit. Overhead lighting and bedside and table lamps are in the room. Additional reading lamps are available on request.

This, and all other bedrooms in the hotel, offers the following:

Lighting as above, good colour contrast between the floor, walls and doors, short pile carpet, all bedding is non-feather, widescreen digital television with remote control, subtitles, and audio description facilities. Bathrooms, Shower-rooms and Toilets en-suite.  The  ground floor accessible bedroom has en-suite bathroom providing specific facilities for guests with disabilities, these include:

Doors 900mm/35.5ins wide, easy to open. Level entry showers. The toilet height is 400mm/15.7ins.

The wash basin height is 800mm/31.5ins, with clear space underneath. Grab rails, horizontal and vertical, are fitted around the shower. Horizontal and vertical grab rails are fitted either side of the toilet. Lever taps are fitted on the washbasin and bath. Well lit with overhead lights and a fluorescent light over mirror. Good colour contrast between the doors, floor, walls and towels. The flooring is non-slip tile.